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» ÖBB

Our client

The Austrian Federal Railways (German: Österreichische Bundesbahnen, ÖBB) is the national railway system of Austria. The company employs around 42,000 people and carries around 447 million passengers. The ÖBB has 5700 km of rail tracks, 1230 locomotives and around 3130 passen- ger vehicles. (en.wikipedia.org)

Targets

Because of the continuous liberalization trends within other EU member states, ÖBB started to develop its own means and ways to realize liberalization. Within this period of profound change in company culture, TSM was invited to provide concepts for workshop- and technical-services areas of ÖBB.

Our goals were: 1. multiple strategic concepts and a concrete catalog of measures to implement, including ratings for strong points and weaknesses of each location, 2. critical examination and presentation of important core business processes as well as their integration into the IT infrastructu- re, 3. advise on possible cost-savings while at the same time maintaining required services and high availability.

Our Services

TSM visited and rated the workshops and technical service areas of ÖBB. ÖBB analyzed the preconditions and implications of the demerger of the technical services area as its own company. The main challenge of this project has been to identify cost-saving measurements while respecting their social implications and the special requirements for high availability, also at peak hours. Together, we developed a suitable strategies for liberalization that were rated and prioritized. Those concepts also had to respect the historic growth as it happened in ÖBB.

After a critical and though discussion, TSM presented these concepts to the general management and the members of the board. The result of this comprehensive project is a direct contributor to Structural Railway Reform 2003/2004 (Strukturreform Bahn 2003/2004).

Results

The success of this solid and integrated strategic concept is due to the integration of the operative management, even down to the divisional managers. The compliance in most parts and the understanding of the operative level for these reforms have been a key to the successful implementation of the proposed strategies and gives reason to stress the impor- tance of combined efforts of all company levels.

The project

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Organization & Processes

Experts:

Walter Fruhwirth

English / German