TSM - Business & Logistics Consulting
» Organization & Processes
Typical Issues
- Low control over fulfillment of ordered internal work
- High claim rates
- Incomplete or missing reporting
- Unclear separation of responsibilities and stewardship
- Unauthorized changes to business critical processes
Services
- Organization analysis and organization development
- Quality management standard and control (TQM)
- Interactive visual process design & documentation
- Change management for process implementation
- Process checks by introducing feedback and control loops for sequential processes.
- Develop internal and external benchmarks
Results
- Deliver of services as demanded
- Lower costs on process control while at the same time raise customer satisfaction
- Transparency and control as foundation for long-term cost-savings
Other Services
References
Experts